Refund & Return Policy

Refund & Return Policy

We hope you are delighted with your new Rose & Hugh jewelry. However, if for any reason you are not completely satisfied with your purchase, we are happy to offer an exchange or refund.

How to Initiate a Return
To request a return, please contact us at rosehughjewelry@gmail.com, including your order number and the reason for your return. All return requests must be made within 30 days of the delivery date. After this period, we are unable to accept returns.

Return Shipping Information
All returns must be shipped to our international fulfillment center.
Please note:

• Returns sent to local or domestic sorting centers will not be accepted.

• Customers are responsible for all return shipping costs.

Once your return has been approved, our customer service team will provide detailed return instructions. Items must be unused, returned in their original packaging, and include all accessories, manuals, and documentation. Items that do not meet these requirements may be refused.

Items Not Eligible for Return

• Personalized or custom-made products

• Items purchased from third-party retailers

• Incorrectly ordered items

• Items damaged due to customer misuse or mishandling

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at rosehughjewelry@gmail.com with the following information:

• Order number

• Proof of purchase

• Photo or video of the item (if applicable)

• Full shipping address

• Phone number

In some cases, we may request additional visual evidence before issuing a replacement or refund.

Processing Time for Returns
Returns are processed within 14 business days after the returned item is received. You will receive a confirmation email once your refund has been issued. Please note that for non-defective items, original shipping and handling fees are non-refundable.